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Política de envíos

Last Updated: April 1, 2025

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At The Best Life 8 ("we," "us," or "our"), accessible at thebeslife8.wixsite.com/the-best-life-8, we provide coaching, counseling, and related digital services to clients worldwide. This Shipping Policy outlines how we deliver our services and any associated digital or physical materials. By using our Website or services, you agree to this policy, which is part of our Terms and Conditions. Please review it carefully.

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1. Nature of Our Services

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The Best Life 8 primarily offers consulting and digital services, including:

  • Virtual coaching and counseling sessions (e.g., personal growth, professional success, couples counseling).

  • Digital resources, such as guides, worksheets, or recordings, provided as part of our services.

As such, most of our offerings do not involve traditional physical shipping. However, this policy addresses both digital delivery and any rare instances where physical items may be sent.

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2. Digital Delivery

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  • Delivery Method: Digital content (e.g., session access links, downloadable resources) is delivered electronically via email, a secure client portal on our Website, or other digital platforms (e.g., video conferencing tools). You will receive access instructions upon booking and payment confirmation.

  • Delivery Timeframe: Digital materials are typically delivered within 24 hours of payment or at the scheduled session time, whichever applies. Access to virtual sessions is provided at the agreed-upon time.

  • Client Responsibilities: You are responsible for:

    • Providing a valid, active email address and contact information.

    • Ensuring access to necessary technology (e.g., internet, compatible devices) to receive and use digital content.

    • Checking spam/junk folders if delivery is delayed.

  • Non-Delivery: If you do not receive digital content within 48 hours of expected delivery (excluding session-specific timing), contact us (see Section 6). We will resend the content or provide alternative access at our discretion. No refunds will be issued, per our Refund Policy.

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3. Physical Shipping (If Applicable)

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While our core services are digital, we may occasionally offer physical items (e.g., printed workbooks, promotional materials) as part of a service package or special offer. If applicable:

  • Shipping Locations: We ship from our base in Florida, USA, to addresses worldwide, subject to availability and shipping restrictions.

  • Shipping Methods: Items are shipped via standard carriers (e.g., USPS, UPS, or international equivalents), chosen at our discretion unless otherwise specified.

  • Shipping Costs: Costs, if any, will be disclosed at checkout or included in the service fee. We do not charge hidden shipping fees.

  • Delivery Timeframe:

    • Within the US: 5-10 business days.

    • International: 10-20 business days, depending on location and customs processing.

    • Note: Delays may occur due to carrier issues, customs, or force majeure events (e.g., natural disasters), for which we are not liable.

  • Tracking: If tracking is available, we will provide a tracking number via email. Not all shipments may include tracking.

  • Lost or Damaged Items: If an item is lost or arrives damaged, notify us within 7 days of the expected delivery date (see Section 6). At our discretion, we may replace the item at no additional cost, subject to availability. No refunds will be issued.

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4. Non-Returnable Items

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  • Digital Content: Once delivered, digital materials cannot be returned due to their intangible nature.

  • Physical Items: If shipped, physical items are non-returnable unless defective or incorrect due to our error. Any replacement is at our discretion and does not include a refund, consistent with our Refund Policy.

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5. Worldwide Service Considerations

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As a Florida-registered business serving clients globally:

  • Customs and Duties: For physical shipments, you are responsible for any customs fees, duties, or taxes imposed by your country. We do not cover these costs.

  • Local Restrictions: We are not liable for delays or non-delivery due to local laws or import restrictions outside our control.

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6. Contact Us

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For issues with digital or physical delivery, contact us via our hosting provider’s support channel, as we do not currently list direct contact details on the Website:

We aim to respond within 48 hours and resolve delivery issues consistent with this policy. Please include your booking details or order confirmation for faster assistance.

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7. Changes to This Policy

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We may update this Shipping Policy to reflect changes in our practices, offerings, or legal requirements. The updated version will be posted on the Website with the "Last Updated" date revised. Your continued use of our services after such changes constitutes acceptance of the revised policy.

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